Shipping & Returns
FREE SHIPPING FOR THE HOLIDAYS ON ALL ORDERS FROM 11/25-12/20!
*This free deal applies to standard UPS Ground, USPS First Class and USPS Priority Mail services shipped within the contiguous United States. Applicable oversize surcharges still apply. Additional charges will be added for expedited (3 Day Select, 2nd Day or Overnight) delivery.
Items such as (but not limited to) dry boxes, one-piece oars/paddles, firepans, river tables, frames and frame components are considered oversized items. Special handling surcharges (OS) apply to these items and will be clearly displayed in the drop-down price menu on the product page. Example: (+2.00). You will also see surcharges clearly displayed in the Shopping Cart and during Checkout.
Rafts, kayaks, canoes, stand up paddleboards and Thule cargo boxes ship truck freight and receive a flat rate of $99 if shipped to the nearest terminal or $149 for residential delivery. Again, these shipping charges are clearly displayed in the drop-down price menu on the product page and clearly displayed in the Shopping Cart and during Checkout.
UPS Three Day Select, Second Day Air, and Next Day Air service is available during checkout with the additional charge clearly displayed.
Shipping Outside the US Lower 48
If you live in Alaska, Hawaii or Puerto Rico, you already know there are a lot of advantages to living where you do. You also know, having products shipped quickly and cheaply are not some of those advantages. Place your order as you normally would and we will contact you with the shipping amount and transit time before processing your order. Flammable items such as glues and solvents cannot ship via the USPS nor can they ship by air. This means you could be waiting a while for any flammable items to arrive.
All international orders are subject to taxes, duties and broker fees. Such duties, taxes and broker fees will be billed to you separately by the shipping company. We will contact you with the shipping amount and transit time before processing your order. Please note: Flammable items such as glues and solvents are not available for shipment outside of the Unites States.
When your order ships we will send an email with your tracking number, provided you gave us an email address.
We pride ourselves on selling quality paddlesports equipment. If you are not happy with your purchase please contact us before returning it. We will issue a refund or credit for the items that are returned unused, in their original packaging, within 30 days of purchase. We cannot accept any returns without a receipt. Some close-out or sale items may not be returnable.
409 Petaluma Blvd. South
Petaluma, CA 94952
Tel. (800) 832-4226
Fax (707) 766-8072